Refund and Returns Policy

At Hairbynikkiie, we are committed to ensuring that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we offer both refunds and exchanges under the following terms:

Eligibility for Refund or Exchange:

• Items must be returned within 24-48 hours (within Lagos), 2-4 days (outside Lagos) 5-7 days (outside Nigeria) of receipt.
• The item must be in its original condition: unused, unaltered, and in its original packaging, with all tags attached.
• Custom-made or altered items, as well as items marked as “Final Sale,” are not eligible for refunds or exchanges.

Refund Policy:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of the refund.
• If approved, your refund will be processed to your original payment method within 7-10 business days.
• Original shipping costs are non-refundable. Clients are responsible for the return shipping fees unless the item was received damaged or incorrect.

Exchange Policy:

• Exchanges are available for items that meet the eligibility criteria.
• If you would like to exchange an item, please contact us. Once the item is received and inspected, we will process the exchange.
• Clients are responsible for shipping costs related to exchanges unless the item received was damaged or incorrect.

How to Initiate a Refund or Exchange:

To initiate a refund or exchange, please contact us on Instagram or send an email with your order number and details of your request. We will provide instructions for returning the item.

At Hairbynikkiie, we value your satisfaction and aim to make this process as smooth as possible. Thank you for choosing us!